RULES AND RESTRICTIONS

  • Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to you.
  • Until the payment is realized in full, the booking is subject to cancellation by the airline or Traventure tours without prior notice.
  • If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
  • Should there be any error on the booking/ ticket; you need to report the same within 24 hours of the booking.
  • Traventure tours is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if Traventure tours is informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • All tickets are subject to date change and cancellation penalties with exception of some tickets being non-refundable but reusable later as per the rules of the airline. Partially or half-utilized tickets are non-refundable.
  • All refunds, including refund for NO SHOW shall be governed by the respective airline’s policy.
  • In cases where customer is entitled for full refund, a transaction-processing fee of AED 25 per ticket will be applicable.
  • All special fares are subject to certain rules and regulations and airlines may restrict upgrade to any higher class. For any clarifications, please contact the respective airlines.
  • Every open ticket has a ticket validity within which the travel has to be finished, and date change on the ticket can be done only as per the validity of ticket. Should you require further details on this, kindly contact us through our email.
  • Frequent flier miles will be as on the sole discretion of respective airlines. Traventure tours will not be responsible for any mileage guarantee.
  • Infant is defined as a traveler whose age must be under 24 months throughout the entire journey. If the infant is 24 months or above on the return journey then the infant fare would not be applicable and you will need to buy the ticket under applicable child fare.
  • A maximum of one infant is allowed to travel with each adult passenger. In case of more than one infant travelling with one adult, first infant would be charged the infant fare but for the second infant applicable child fare would be charged.
  • Few airlines do not allow children to travel alone (Unaccompanied Minors) or with an accompanying young adult (between 12 - 16 years of age). Before making any such booking you are requested to have it checked either with our customer care or with respective airlines.
  • You are requested to contact our customer care for your date change and cancellation requests. We will assist you as per your requirements but still there might be few cases where we will request you to contact the airlines directly.
  • In addition to the airlines date change penalty, Traventure tours charges a date change assistance service charge of AED 30 per passenger.
  • In addition to the stipulated airline cancellation fee, all airlines will also charge an RAF (Refund Admin Fee) of AED 25 per passenger per ticket.
  • Traventure tours will charge a service fee of AED 25 per passenger for all cancellations.
  • All bookings booked on Traventure toursare subject to cancellation penalty levied by the airlines.
  • In case of full cancellation, refunds will be usually processed within 15 business days while in case of partial cancellation, refunds might take up to three months’ time to be processed.
  • There are times when we are unable to confirm a reservation. In the rare event that this occurs, we will attempt to reach you by phone and email so that we can rebook you. You must call us back within 48 hours to ensure that your booking is confirmed by us. Any change in the fare in the meantime shall be charged to you.
  • Before the commencement of your air travel, please check that you possess all the valid documents required for travel: passport, air tickets, valid VISA, health certificates, travel insurance, etc. Contact consulate/ airline for further details.
  • In case of cancellation, amount paid for insurance will be non-refundable, this is applicable only in case if you have booked insurance along with ticket.
  • You are requested to consult consulate/airlines to check the visa requirement for your travel. Via will not be responsible for any visa related information.